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Post by Solinas on Tue 21 Apr - 3:13

Version 1.17.4 under Windows 10.

Files download fine. Ant knows they are done (100% achieved). If left in the queue in a completed state, download restarts - wiping out the just downloaded file and going back to a partial, which has to re-download.

I have to sit and monitor, and delete the completed files from Ant to prevent this.


Mike

Solinas

Messages : 12
Date d'inscription : 2019-07-31

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Post by antdm on Tue 21 Apr - 7:09

What are your parameters of queues for downloading? I will try to reproduce.

antdm

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Date d'inscription : 2017-08-14

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Post by Solinas on Tue 21 Apr - 7:16

Very sorry - I am not sure what parameters you mean.

I queue them up and start downloading immediately, letting them download once. Nothing timed or anything.

Solinas

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Post by antdm on Tue 21 Apr - 7:23


antdm

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Post by Solinas on Tue 21 Apr - 20:54

Note - I am not using scheduler for these downloads, but I'll give my scheduler settings:
Completed downloads restart themselves. And_sc12

I hope I did that right.

Solinas

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Post by antdm on Wed 22 Apr - 7:01

Ok, you manually start file queues. I will retest it.

antdm

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Post by antdm on Wed 22 Apr - 9:14

Unfortunately, I can not repeat this bug. Could you write a step by step how reproduce problem?

I repeated over and over again is quite a simple test:
- added 10 files in a queue (30-400MB)
- started main queue
- wait until all 10 files downloaded
- and so over and over again in this sequence about 10 times

If you're comfortable, you can send screenshots, videos and your comments on support@antdownloadmanager.com

antdm

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Post by Solinas on Thu 23 Apr - 0:54

Tough to capture.  I downloaded a file.  Left it in the ant queue showing it as completed, but physically deleted the file itself.

It was redownloaded.

I deleted again.

It was downloaded again.

All this time, the queue showed it had finished downloading.

Even if I close Ant, the behavior continues.

Attaching the properties files to show different download (creation) times.  Ant knew it was done, but kept redownloading.

Completed downloads restart themselves. 0310
Completed downloads restart themselves. 0110
Completed downloads restart themselves. 0210

Solinas

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Post by antdm on Fri 24 Apr - 16:01

I do not quite understand the sequence of your actions.
You can record video as you download file(s)?

antdm

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Post by Solinas on Sat 25 Apr - 0:59

It can take a while between occurances, so a video isn't appropriate.

Again - here's what happens:

1) Ant downloads a file, says it is complete.
2) A little while later, and downloads it again, even though it shows completed in the queue (look at the "created" timestamps for repeated downloads of the same file. When I check the properties, I can see it has been rewritten.
3) Until I delete the completed downloads, they periodically re-download. The only way stop this behavior is to remove completed files from the queue.

Solinas

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Post by antdm on Sat 25 Apr - 6:20

Solinas wrote:it shows completed in the queue
this is surprising, because after downloading the file is deleted from the queue

If you email to support, I'll let you antdm debug build for the collection of the log. Maybe it will help to understand what is happening.

antdm

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Post by Solinas on Sun 26 Apr - 21:06

What is the address for support that you would like me to use?

Solinas

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Post by antdm on Mon 27 Apr - 6:55

Solinas wrote:What is the address for support that you would like me to use?
support@antdownloadmanager.com

antdm

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Post by jaydear on Wed 6 May - 20:10

I have the same problem. It doesn’t happen on all download sites or even all downloads from the same site. It IS a major nuisance when it does happen, especially if the file is large! It started happening with the previous version.

jaydear

Messages : 23
Date d'inscription : 2018-04-16
Localisation : AU

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Post by Solinas on Thu 7 May - 0:52

Hi Jaydear,

Just FYI - I collected a log of this restart occurring, and have sent it to technical support.

Haven't heard back yet.

Mike

Solinas

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Post by jaydear on Thu 7 May - 1:10

Thanks Mike Very Happy

jaydear

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Post by antdm on Thu 7 May - 6:27

Solinas wrote:Hi Jaydear,

Just FYI - I collected a log of this restart occurring, and have sent it to technical support.

Haven't heard back yet.

Mike

Please check spam folder. The answer was given the same day.

It looks like you have the scheduler enabled and configured to periodically download a file.

Please check these settings for queue and for file.
If not this error, then I have to adjust the log and upload debug build again.
Screenshots in email.

antdm

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Post by jaydear on Thu 7 May - 9:05

Antdm - I assume you're talking about the scheduler in "Queues" - There's no boxes ticked in mine. I did spot one little thing though... In "Downloads" Auto-reconnect when speed drops is ticked by default. Is that the problem perhaps? I've unticked mine, so I'll let you know if it helps.

jaydear

Messages : 23
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Post by Solinas on Thu 7 May - 20:25

Hi AntDM,

I checked my emails (including SPAM), and don't see your email.

Could you please upload the text and screenshots here so both jaydear and I can see them?

Mike

Solinas

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Post by antdm on Fri 8 May - 9:04

Solinas wrote:Hi AntDM,

I checked my emails (including SPAM), and don't see your email.

Could you please upload the text and screenshots here so both jaydear and I can see them?

Mike
I resent my last email to you again. Please see it.

antdm

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Post by khanyash on Fri 8 May - 9:57

jaydear wrote:Antdm - I assume you're talking about the scheduler in "Queues" - There's no boxes ticked in mine. I did spot one little thing though... In "Downloads" Auto-reconnect when speed drops is ticked by default. Is that the problem perhaps? I've unticked mine, so I'll let you know if it helps.

Hi Jay,

It seems you accidently enabled the option "Auto-reconnect when speed drops". It is disabled by default. Hope disabling it fixes the issue for you.

Regards

khanyash

Messages : 39
Date d'inscription : 2019-03-11

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Post by Solinas on Sat 9 May - 21:28

I am not receiving your emails.

I do NOT have a spam filter.

I am receiving your topic reply emails, but not this email you say you are sending.

Please verify the email address you are sending to and resend, or please post the information here.

Mike

Solinas

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Post by antdm on Sun 10 May - 5:48

Solinas wrote:I am not receiving your emails.  

I do NOT have a spam filter.  

I am receiving your topic reply emails, but not this email you say you are sending.

Please verify the email address you are sending to and resend, or please post the information here.

Mike

Strange ... I resend on your @solinas.com box again but from my spare gmail box.

The text of the letter short

It looks like you have the scheduler enabled and configured to periodically download a file.

Please check these settings for queue and for file.
If not this error, then I have to adjust the log and upload debug build again.

Please note, I got the impression that you have enadled the scheduler option "Start at" + "Every".
https://antdownloadmanager.com/uguide/module_9_1.htm
Recheck it.

If not, you can re-log, we must fix the email service. Maybe send me email from gmail box.

antdm

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Post by jaydear on Mon 11 May - 22:04

khanyash wrote:It seems you accidently enabled the option "Auto-reconnect when speed drops". It is disabled by default. Hope disabling it fixes the issue for you.

It seems to have worked. I've successfully downloaded from sites I was having the problem with and they are OK.

Regards,
Jay

jaydear

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Post by Solinas on Fri 15 May - 5:03

To get around the problem, I uninstalled this file and installed 1.17.4. No issues.

I'll try reinstalling the newer one, and check the "Auto-reconnect when speed drops" setting because it worked for Jay.

Wish me luck!


Mike

Solinas

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